Refund policy

Last updated: June 20, 2026

We want you to love your SYLEKSA ritual. Because SYLEKSA Nano Herbal Cream is a topical cosmetic applied to the skin, this policy is designed to protect the health and safety of every customer while still standing fully behind our product.

Our 30-Day Comfort Guarantee

We're confident in the ritual. If this is your first SYLEKSA order and your skin doesn't love it, email us within 30 days of delivery for a full refund of that jar — and you do not need to send the product back. Simply tell us which product you tried and that it wasn't right for you. This guarantee applies to first-time customers and covers one jar per customer. Refunds are issued to your original payment method.

Unopened products

Unopened, unused products in their original, sealed packaging may be returned within 30 days of delivery for a full refund. Email us first to start your return; return shipping for a change of mind is the customer's responsibility.

Opened products

For health, hygiene, and safety reasons, opened or used products cannot be resold and are not eligible for a standard return — but they are covered by our 30-Day Comfort Guarantee above. This does not affect your legal rights regarding products that are damaged, defective, or not as described.

Damaged, defective, or incorrect items

If your order arrives damaged or defective, or is not the item you ordered, email contact@nanoherbalmedicine.com within 14 days of delivery with your order number and a clear photo of the item and its packaging. Once we verify the issue, we will provide, at our option, a free replacement or a full refund to your original payment method, including any original shipping charges for the affected item.

Order cancellations

If you need to cancel, email us as soon as possible. We can usually cancel an order any time before it is dispatched (normally within 1–2 business days of ordering). Once an order has shipped, it cannot be cancelled, but you may follow the applicable process above.

How refunds are processed

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer. Original shipping is non-refundable except where an item was damaged, defective, or incorrect.

Lost or stolen packages

If tracking shows your package was delivered but you cannot locate it, please check with members of your household and neighbors, then contact the carrier to open an inquiry. You may also email us and we will help investigate. Risk of loss passes to you upon the carrier's confirmed delivery to your address; even so, we will always work with you in good faith on lost-package issues.

Questions

Email contact@nanoherbalmedicine.com and we will respond within two business days.